Frequently Asked Questions
Everything you need to know about your hardware and fasteners.
How do I know which bolt size I need?
We recommend using a thread gauge or digital caliper to measure the diameter and pitch. You can also refer to our comprehensive sizing chart located on each product page to ensure a perfect fit for your project.
What is the difference between zinc-plated and stainless steel fasteners?
Zinc-plated fasteners offer basic corrosion resistance for indoor use, while stainless steel (Grade 304 or 316) provides superior protection against rust and is ideal for outdoor or marine environments.
How long does shipping take for bulk orders?
Standard orders typically ship within 1-2 business days. For bulk or palletized orders, transit time usually ranges from 3-7 business days depending on your location and the total weight of the shipment.
Can I return items if I ordered the wrong specification?
Yes, we offer a 30-day return policy for all unused and resalable items. Please ensure the hardware remains in its original packaging. Note that custom-cut or specialty-ordered items may be subject to a restocking fee.
Do you offer discounts for contractor or industrial accounts?
Absolutely. We provide tiered pricing for high-volume purchases and dedicated accounts for professional contractors. Please contact our sales team to set up your commercial profile.
Are your products compliant with industrial standards?
Yes, our fasteners meet or exceed ASTM, ANSI, and DIN standards. Material test reports and certificates of compliance are available upon request for most of our inventory.